Policies and Terms

Support Policies

We take pride in offering great customer support for our and clients and customers. We are here to assist you with all aspects of our auction process.  Please contact us for any auction questions.

Refund Policy

All items sold by ArmstrongAuctions.com are sold as-is with no guarantee expressed or implied.  Our staff makes every attempt to note any damage or deficiencies of items we auction but we may not catch everything.  Every auction we conduct will have a scheduled inspection preview.  We strongly encourage bidders to inspect all merchandise as no refunds will be issued for damage not noted in description.

Online Bidding Terms

Every auction we conduct will have their own individual terms and conditions.  Below are the basic terms.  Please review the terms for each auction prior to bidding.

10% Buyers Premium - Payment by cash, check, Debit, Visa, MC, Discover ***3% Surcharge if paying by credit card - Vehicles must be paid for in cash or certified funds as credit card payments for vehicles are unacceptable.

Please Read All Information Below Before Registering

By Registering Online as a Bidder You Agree to Abide By the Following:

1) Provide a picture ID at merchandise pick-up.
2) EVERYTHING MUST BE PAID IN FULL DAY OF AUCTION regardless of when it is picked-up.
3) Everything is sold as-is, where-is, with no guarantee of any kind, regardless of statement of condition made on the auction block. Buyers shall rely entirely on their own inspection and information.

Do I need to bring identification to the preview?

Yes, quite often items are located in secure buildings. We sometimes require that you sign-in with a picture ID.

Bidding

How do I bid?

To bid, you must first register to bid. Once registered you may go to any Online-Only auction catalog, pick the item you are interested in, then click the bid button. Type in the amount of your bid in the bid box and click the "place bid" button.

Am I bidding on the photo or the description of the item?

Only bid on the item description. Use the photos as a guide only. For demo purposes, equipment may be joined and photographed together. Do not assume a lot consists of more than one item because they are pictured together. You are bidding on the item as described in the catalog. For example, a cabinet does not include the merchandise inside unless specified. Take advantage of the preview and read the descriptions.

Can I submit a bid offline?

If you have no Internet access please call (208) 467-1588 to make bidding arrangements. In some cases there may be an additional charge for this service.

Is there a minimum bid price on merchandise?

Most items have no reserve. Due to financing requirements we must sometimes allow Sellers to place a minimum, confirmation, starting or proxy bid on an item. Usually ArmstrongAuctions.com.com Online-Only auction items start at $5.00 and sell regardless of price.

What if the lot has a quantity of more than one?

Check the item description. If it says "sold times the money" then it is being sold "bid price times the quantity". Check your final bid price before submitting your bid. For example, if a lot contains 5 boxes you must bid on all 5. If you bid $5 your bid will be multiplied by 5 to total $25.

Does bidding end on all items at the same time?

No, items close approximately 1 every 20 seconds for staggered closings. Always read the specific terms of each auction. Items close dynamically and the closing time is automatically extended if a bid is placed within 5 minutes of an items scheduled closing. Bidding on an item will remain open as long as bids continue to be placed within a 5 minute increment.

Am I notified if I am outbid?

This is an option you choose during registration. Please be sure to check your bids often or place a "Max-Bid" so our system will bid on your behalf. Do not rely solely on being notified via email that you have been out-bid. During high traffic periods emails may be delayed.

How do I know if an item has ended?

You can quickly review the items that are still open by logging into the Online-Only auction. Please note: Our system is designed to offer the Seller a high degree of flexibility in matching the liquidation schedule to their specific requirements. ArmstrongAuctions.com reserves the right to change, shorten, suspend or extend the event closing dates/times, inspections or removal dates/times.

REVIEW BIDDING

How do I know if I won?

When an ArmstrongAuctions.com Online-Only auction has ended you will receive an email. In most cases you will bring the payment of your choice to the auction pick-up site.

How can I view all bids I've submitted at one time?

Go to the online catalog and select My Bids. If your bid is in green you are high bidder, if your bid is in red you have been outbid.  If your the high bid is the same as your high bid but your bid is in red this means that someone bid the same amount as you but they bid earlier, therefore the bid was awarded to the earlier bidder.

BIDDING STRATEGIES

Should I bid while the auction is closing?


Many of our bidders begin bidding actively as items are closing. ArmstrongAuctions.com Online-Only auctions can be more exciting than other online auctions, because bidding time extends if an item is bid on within 5 minutes of closing. However, to assure you do not get caught up in the frenzy of last minute bidding, we strongly recommend that you consider using the Max-Bid feature. Just enter your maximum price. Max-Bid will bid on your behalf - using only what it needs to keep you the 'winner'.

Can I increase my own bid?

Yes, you may increase your own bid to outbid other bidders. The system will only bid on your behalf once another bidder bids.

PAYMENT

How do I pay for my items?

Please see the terms and conditions of each ArmstrongAuctions.com Online-Only auction. In most cases you will bring payment to the auction site at pick-up.

Is there a buyer's premium?

Yes, there is a 10% buyer's premium. The buyer's premium is a fee paid by the bidder to ArmstrongAuctions.com. If you bid $100.00 at check out you will be charged $110.00. (Unless otherwise noted in the specific auction terms).

EXEMPTIONS

Do I have to pay sales tax?

Yes, sales tax will be collected for the state that the items are located. All Bidders are charged sales tax unless the proper tax exempt forms have been submitted before the close of the auction.

REMOVAL

Does ArmstrongAuctions.com ship items?

***FOR ALL AUCTIONS ANY OUT OF AREA PURCHASES WILL BE SHIPPED BY NAVIS PACK AND SHIP ONLY. Bidders need to arrange to have their items picked up during the scheduled removal times.

Navis Pack & Ship Center of Boise, ID
9530 W Bethel Ct, Suite B
Boise, ID 83709 (208) 322-9459

When can I remove my items?

Please see the terms and conditions of each ArmstrongAuctions.com Online-Only auction. In most cases our clients require very specific, narrow timeframes for removal. With rare exception, the removal dates and times are fixed; we cannot provide either early or late pickup.

How do I know where to pick up my items?

Please see the terms and conditions of each ArmstrongAuctions.com Online-Only auction. If items are in an alternate pick up location it will be detailed in the item description. Always refer to your emailed receipt for complete removal details.

Will there be someone onsite to assist me in moving my items?

No, Bidders must bring personnel and moving equipment such as dollies, hand carts, pads and tools necessary to disassemble and safely move items from the facility. Bidders who are unfamiliar with the requirements of moving or disassembling items should arrange for professional assistance.

Can I send a mover to pickup my items?

Yes, we require that your mover have a copy of your sales receipt. We recommend that you meet your mover at the pickup location to point out your items and to assure your mover picks up all of your items. Bidders are responsible for any damage done by their professional movers.

What happens if I damage property during removal?

It is the Bidder's responsibility to remove merchandise without damage to property. Any damage must be corrected to the satisfaction of the property owner by the Bidder. Bidders are responsible for any damage done by their professional movers.

ABANDONED ITEMS

What happens if I decide not pick my items up?

If you choose to default on your bids ArmstrongAuctions.com will charge your credit card for the merchandise PLUS A %5 NO-PICK-UP / DISPOSAL FEE (minimum $5). After the scheduled removal date, items left onsite will be considered abandoned. Our clients are very concerned that the space be left empty and you will be charged a removal fee for items left onsite. NO refunds or chargeback's will be granted due to a lack of removal at the designated times. NO ITEMS WILL BE STORED FOR LATER PICK-UP. ***If you default on your bid you will LOSE BIDDING PRIVILEGES with ArmstrongAuctions.com.

WARRANTY

Is there a warranty for any items purchased?

All merchandise is sold "as-is, where-is". There are no warranties expressed or implied and no guarantees. All sales are final. Please preview items when available and bid accordingly.

TROUBLESHOOTING

What happens when an item I was bidding on is no longer available on the catalog?

Occasionally, it may be necessary to change the catalog/items offered after being posted for Online-Only bidding. ArmstrongAuctions.com reserves the right to add, remove items, split or combine lots in the auction. In these rare cases your bids would be cancelled and we would attempt to notify you to take action that is appropriate for your situation.

What if the photo and description do not match?

If the description does not match the photo, there is an error. You are bidding on the described item not the picture. Please notify us at (208) 467-1588 if you believe an item's photo is incorrect.

ERRONEOUS BIDS

What happens if I make a mistake while bidding?

Mistakes happen. After you submit your bids, you are asked to confirm your bid. Please check your bid for accuracy before proceeding. If you make a mistake you must immediately notify us at (208) 467-1588. You must submit mistakes for correction prior to the item closing. We will not reverse bids after the item has closed, there can be no exceptions.

What happens if I bid against my self?

Many bidders increase their own bid to price an item out of reach of other bidders. Please review your bids once submitted. If you did not intend to increase your own bid, you must call us immediately at (208) 467-1588. We will not reverse bids unless you contact us immediately. We will not reverse bids after the item has closed, there can be no exceptions.

What If I change my mind, can I delete my bid?


NO, Remember - Bidding on an item is a contract. Once you place a bid you have told ArmstrongAuctions.com.com, "YES PLACE MY BID", additionally, you have taken the high bid away from someone else. You cannot back out of bid you placed AS IT EFFECTS EVERY OTHER BIDDER ON AN ITEM.

What if my credit card is declined?

Bidders who have two failed attempts to process their charges will have their bidding account suspended. If your account is in default the administrator will have the option of reselling, removing, storing or abandoning, at the expense and risk of the bidder, items not paid for and/or removed within the specific time.
The Bidder agrees to pay all deficiencies, legal, collection, transportation and storage expenses associated